Brantford Public Library Improves Customer Experience with New Website

BRANTFORD – The Brantford Public Library has launched a new website aimed at improving customer experience and to better promote their services.

The website can be found at www.brantfordlibrary.ca and is mobile friendly. It also includes a search bar allowing visitors to search the library’s online catalogue, the entire website or digital records in an improved online local history collection.

One new feature of interest includes a local history section featuring a digital archive. The archive allows visitors to browse historic photos or publications, as well as nearly 330 000 birth, marriage and death records.

The site also has the ability to reserve study rooms online up to two weeks in advance and the opportunity to reserve 10 copies of one book through a reservation tool.

An improved program calendar will also make it easier for people to browse and sort upcoming events and register online. Last year, more than 30 000 people attended Brantford Public Library programs.

“The Library offers great value to all residents of Brantford. This new website makes it easier for our residents to take advantage of these services and learn new skills or develop a closer connection to their community.”

Rae-Lynne Aramburo, Chief Librarian

The updated website replaces the old site, which was designed in 2012 and didn’t meet upcoming accessibility standards or modern web expectations.