During phase one of the province’s plan to begin reopening businesses and services deemed non-essential and forced to close mid-March, libraries are allowed to resume partial service.
The Brantford Public Library’s main branch on Colborne Street recently began offering curbside service.
Arranging to borrow library material is now a three-step process. The first step is to place a hold on items through the online system or by phone with library staff. The second step is to wait for the notification, by email or phone, from the library that the hold is ready for pick-up. The third step is to contact the branch to book an appointment to pick-up the items.
When speaking with staff to book a date and time for pick-up, customers are briefed on procedures, and anyone picking up materials is asked to bring ID to their appointment to ensure items are released to the appropriate person.
CEO and Chief Librarian, Rae-Lynne Aramburo, says there are currently twelve staff members working behind the scenes to ensure the process operates smoothly.
“We have the people who are preparing the materials, pulling them off the shelves, getting them ready for customers,” Aramburo explains. “We have people manning the phones, handling those calls to book those appointments, and answer questions. We also have the staff that is handling the returns and quarantining and sanitizing the materials.”
“We were happy with the online services we were able to provide during our closure, but lending materials is always going to be part of our core service so we’re happy to be interacting with customers in this way again.”Rae-Lynne Aramburo, CEO and Chief Librarian
Current hours at the main branch are Monday to Thursday from 9 AM to 8 PM, Fridays 9 AM to 6 PM and Saturdays from 9 AM to 5 PM.
“We wanted to provide customers with options for evenings and weekends,” Aramburo explains. “We also wanted to spread staff out throughout the day, so we didn’t have too many people in the building at one time for safety reasons.”
The service is not available yet at the St.Paul branch. Aramburo says they will be working to open that location in the coming weeks, but using the service at the main branch as practice with new procedures and ‘to work out kinks’ first.